Understanding Communication

Introduction

Communication takes place all the time – at home, at work, and at the coffee shop. Communication helps us build relationships, pass on knowledge and experience, and generally connect with other people. So why does communication break down so often? What happens when we communicate with someone?

This course aims to give some basic insights into communication and answer some of these questions.

Why take this course?

According to World Expert, 87% of employees and employers believe that failures at work are due to communication misunderstandings. This course will explain the basics of the communication process and where these misunderstandings can arise. It also gives suggestions on how to improve your communication skills.

Learning objectives

In this course, you will look at:

• The process of communication
• Different types of communication
• Interpersonal communication
• Barriers to communication
• Common mistakes in communication and how to fix them

Course level

This course is at an introductory level and is designed to introduce you to some of the principles of communication. Whatever your level of prior experience, strategies will help you to improve and reflect on how you learn based on what works best for you.